Every resident service, on one Salesforce platform.
Oh My Gov! brings every interaction between a city and its residents onto one native Salesforce platform: permits, requests, taxes, licences, parking, waste, recreation and public works.
A single city runs more than a hundred processes with its residents, across a dozen families. Oh My Gov! handles each of them on the same platform, with the same resident record.
01
Permits and construction
Building and renovation permits, demolition, pools, fences, inspections and certificates of occupancy.
02
Requests and 311
Potholes, streetlights, graffiti, noise and every report a resident makes, from any channel.
03
Property tax and assessment
Tax bills, assessment rolls, payment plans, reviews and appeals.
04
Business licences
Business and trade licences, renewals, terraces, signage and events.
05
Roads and traffic
Road occupancy, closures, traffic signs, snow removal and sidewalk repairs.
06
Parking
Resident and visitor permits, reserved spaces and parking tickets.
07
Waste and recycling
Bulky item pickup, bins, collection schedules and drop-off centers.
08
Water and utilities
Service connections, meters, water main breaks, billing and backflow.
09
Trees and environment
Tree cutting and planting, pests, burning permits and environmental complaints.
10
Parks, recreation and facilities
Program registration, room and field bookings, and community events.
11
Animals
Pet licences, lost and found animals, and animal complaints.
12
Fines and compliance
Municipal tickets, court payments, by-law complaints and enforcement.
The journey
One request, end to end.
Whatever the service, a request follows the same path, and every department sees the same resident, the same property and the same history. Shown here with a public works request.
Residents ask Jean-Claude, use the portal, call 311 or write, and every request lands in the same place.
02Route
The right department, at once
Each request reaches the department that owns it, with its address, its property and its history.
03Track
Every request, one search away
Staff find any request, permit or file by number, address or resident, across every service.
04Plan
Workloads planned by team
Supervisors plan inspections, reviews and crews by week and by skill, and rebalance as requests arrive.
05Schedule
Appointments with a time window
Inspections and interventions are booked with a time window the resident can follow.
06Resolve
Closed and recorded
The decision or the repair closes the request, the resident is informed, and the record keeps the full history.
The platform
Built inside Salesforce, owned by the government.
Oh My Gov! runs in the government's own Salesforce org, so the data, the security model and the roadmap stay in-house.
Native Salesforce package
Oh My Gov! installs in the government's own org as a managed package, under the security model already in place.
Resident portal
Residents submit and follow their requests on a portal built on Salesforce Experience Cloud.
Jean-Claude, the assistant
Jean-Claude answers residents in plain language and routes each request to the right service.
One workspace per department
Permits, public works, finance and resident services each work in a dedicated Salesforce app.
Questions
Oh My Gov! at a glance
What is Oh My Gov!?
Oh My Gov! is a native Salesforce platform for cities and counties, built by apphero, that brings every interaction between a government and its residents onto one platform: permits, requests and 311, property tax, business licences, parking, waste, recreation, public works and the services around them.
Which governments is Oh My Gov! designed for?
Oh My Gov! is designed for cities, towns and counties in the United States and Canada that run Salesforce or plan to adopt it.
How is Oh My Gov! deployed?
Oh My Gov! installs in the government's own Salesforce org as a second-generation managed package, with a resident portal built on Salesforce Experience Cloud.
Where does resident data reside?
Resident data resides in the government's Salesforce org and follows the permissions and security model the government already manages.
Who builds Oh My Gov!?
Oh My Gov! is built by apphero, a Salesforce partner serving the public sector, higher education and nonprofits in the United States and Canada.
How can a government see Oh My Gov!?
apphero presents Oh My Gov! on the government's own processes in a short conversation, which can be booked from this page.
First conversation
Oh My Gov!, on your own processes.
A short review of how your city serves its residents today, followed by Oh My Gov! on the services that matter most to you.
